Safety Enhancement

Confidential Audits and Assessments

Tourism authorities are often reluctant to promote their destinations as ‘safe’ knowing that many unforeseen events may occur that can prove embarrassing.

However, there are key indicators that empirically show a destination is relatively safe on a global scale, and much healthier and safer than a competing destination.

Undertaking a confidential audit or assessment is a valuable way of protecting your reputation in the event that something unforeseen does occur. It also provides another level of legal protection by way of due diligence and identifying areas of risk management that need attention or upgrading.


A good example is the case of Enright v Coolum Resort Pty Ltd [2002] QSC 394

Robert Enright, a Harvard-educated tax lawyer and vice-president of Pepsico, drowned on an unpatrolled Queensland beach in March 1993. His widow sued the Hyatt Coolum Resort where her husband was staying, and the Maroochy Shire Council which controlled the beach where he drowned, claiming more than $100 million in damages for breach of their duty of care.

 

The court systematically reviewed the risk management mechanisms the resort had in place to prevent a drowning incident. The court found that it was reasonably foreseeable that someone might swim in the surf and drown on an unpatrolled beach, but the facts in this case did not support a breach of the defendant’s duty of care as the resort had gone to considerable lengths to provide a safe swimming environment for its guests.

 

Our detailed analysis of the risk management procedures in place suggested that many other resorts would be unable to defend such a claim. Beach safety audits and assessments were recommended for all coastal hotels and resorts.

 

Wilks, J. & Davis, R. (2003). Duty of care to resort guest who drowned. International Travel Law Journal, 10, 77-79.


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Beach Safety Audits and Assessments

Tourism Safety provides detailed beach safety audits and assessments based on recognized international standards. Beach services are tailored to meet the needs of individual hotels and resorts, taking into account local laws, coastal geography and guest profiles. 

Adventure Tourism Activities 

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Adventure is one of the fastest growing and most diverse areas of the global tourism industry. As it involves participating in unfamiliar activities in unfamiliar environments, it is also an area requiring constant diligence to prevent injuries and mishaps.

Tourism Safety is actively involved in risk management services for the adventure tourism sector, completing audits and legal reports on jet skis, quad bikes, hot air balloons, scuba diving, outdoor excursions and surfing.

We use Federation of Tour Operators (UK) audit tools for adventure tourism activities, combining these benchmark international standards with local and national legal regulations.

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Continuing Professional Education

Visitor safety requires tourism operators to regularly update their skills and knowledge. Tourism Safety provides staff training, skills refreshing and industry information to ensure operators are up-to-date with their services, and their legal and practical responsibilities.

Our services range from industry briefings for peak bodies such as the Australian Tourism Export Council and the International Tourism Safety Association (USA) through to running workshops for marine tourism operators in South Africa.

 

Please contact us to discuss a tailored program to ensure you are delivering the highest level of quality service for your customers. 


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